Rui Carmo

"After many, many years of dealing with chatbots ('there’s gold in them call centres'), I am staunchly of the opinion that knowledge management shouldn’t be about conversational interfaces — 

"Conversations are exchanges between two entities that display not just an understanding of content but also have the agency to highlight relationships or correlations, which in turn goes hand in hand with the insight to understand which of those are more important given context.

"So far LLMs lack any of those abilities, even when prompted (or bribed) to fake them."

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