AI tools help the downtrodden

An eligibility assessment for benefits can run to 60 pages. Each individual case can take hours of careful analysis of personal circumstances.

The Westway is now using AI tools to cut through these kinds of documents to the key facts and legal issues that could make or break a case.

"We spend a couple of minutes going through [the documents] and redacting the client's personal information," says Mr Samji.

"We upload it on to an AI model and that will give us all that information. It'll usually shoot it back in about 10 to 15 minutes.




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