Scrutiny by AI ✨


Regulators also demand that institutions be able to explain the workings of systems that they rely upon, said Amy Jane Longo, a partner at the law firm Ropes & Gray. 

Companies using them also have to make sure they aren’t introducing a new source of cybersecurity threats. 

“I’m both optimistic and cautious,” Longo said.

Telephone calls are routinely recorded and retained on Wall Street. Firms haven’t been required to comprehensively monitor the thousands of hours of daily recordings an office might generate, but dramatic improvements in transcription technology now make such scrutiny a possibility.

“Historically, it’s been very expensive and complicated to transcribe voice, and the quality was not that good,” said Matt Smith, chief executive of SteelEye.




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