App Therapy + AI companion

The use of companion and therapy apps is rising in the Netherlands, but the systems do not always make it clear that users are chatting via AI. 

“They need to make it clear that users are not talking to a real person,” AP director Aleid Wolfsen said. “Privacy legislation demands that apps are transparent about what happens to sensitive information they may share within a chat, and the AI regulations will soon include the requirement to make it clear that they are dealing with AI.” 

The agency points out that many of the apps are provided by commercial companies that want to make a profit. 

Some offer users subscriptions for extra services, such as outfits for their avatars. Some therapy apps also use paywalls which appear midway through a conversation. 



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