Hamel Husain
"I emphasize customized because every domain has unique needs that off-the-shelf tools rarely address.
"When reviewing apartment leasing conversations, you need to see the full chat history and scheduling context. For real-estate queries, you need the property details and source documents right there. Even small UX decisions —like where to place metadata or which filters to expose —can make the difference between a tool people actually use and one they avoid.
"I’ve watched teams struggle with generic labeling interfaces, hunting through multiple systems just to understand a single interaction.
"The friction adds up: clicking through to different systems to see context, copying error descriptions into separate tracking sheets, switching between tools to verify information. This friction doesn’t just slow teams down —it actively discourages the kind of systematic analysis that catches subtle issues.
"Teams with thoughtfully designed data viewers iterate 10x faster than those without them. And here’s the thing: These tools can be built in hours using AI-assisted development (like Cursor or Loveable). The investment is minimal compared to the returns."
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Empathy recommended