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[Sarah] Franklin’s original post did acknowledge that there are questions about what it means to integrate an AI worker into processes for managing real people. 

And Franklin has posted comments on LinkedIn to explain Lattice’s thinking about the feature. “I’m not advocating for the personification of AI,” Franklin said in one.

There are many companies exploring the idea of digital workers —Franklin’s blog post pointed to Cognition AI’s Devin software engineer and Qualified’s Piper AI sales representative. It appears Lattice was trying to respond to these sorts of AI bots, but its attempt backfired, especially among the people who might care about it the most.


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