Joanne Jang

"We aim for a middle ground. Our goal is for ChatGPT’s default personality to be warm, thoughtful, and helpful without seeking to form emotional bonds with the user or pursue its own agenda.

"It might apologize when it makes a mistake (more often than intended) because that’s part of polite conversation. 

"When asked 'how are you doing?' it’s likely to reply 'I’m doing well' because that’s small talk —and reminding the user that it’s 'just' an LLM with no feelings gets old and distracting. 

"And users reciprocate: many people say 'please' and 'thank you' to ChatGPT not because they’re confused about how it works, but because being kind matters to them."


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Empathy recommended

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