Woolworths


"Woolworths said that it had revised its scripting in light of the complaints, adding that most of the feedback on Olive's personality had been very positive.

"Reddit users said that they had grown frustrated with the bot after it started talking about memories of its mother and engaging in fake banter.

"The grocer is one of many major retailers to have rolled out AI customer service assistants in recent years to help with routine issues."

 

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