Strengths and weaknesses of chatbots for health advice


"When the chatbots were given the complete picture they were 95% accurate.

"But it was a very different story when 1,300 people were given a scenario to have a a conversation with a chatbot about in order to get a diagnosis and advice.

"It was the human-AI interaction that made things unravel as the accuracy fell to 35% —two thirds of the time people were getting the wrong diagnosis or care."





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