Taco Bell, spicy AI 🎴
Taco Bell is outsourcing the drive-thru. Yum Brands (YUM), which owns the Mexican fast-food chain, has announced plans to expand its Voice AI technology to “hundreds” of stores around the country by the end of the year . And it’s already thinking of a global expansion of AI order-takers. Right now, more than 100 Taco Bell locations in 13 states rely on AI to take customer orders at the drive-thru. Company officials say that has resulted in improved order accuracy, shorter wait times, and higher profits .